Tabs3 Practice Management Blog for Law Firms
Enhance Client Convenience with Tabs3Pay
Providing a seamless, secure, and convenient payment experience for your clients is crucial in today’s fast-paced world. Clients increasingly expect digital solutions that are not only efficient but also user-friendly and secure.
This digital-first approach also promotes transparency, which can build trust and reduce potential misunderstandings. Automated reminders also help avoid late payments while maintaining a professional relationship with clients.
Incorporating Tabs3Pay into your legal practice could be a game-changer for your firm and clients. The ability to securely accept online payments adds a level of convenience that today’s clients appreciate. All in all, your clients will love the efficiency, flexibility, and ease of use that Tabs3Pay provides, making the entire payment experience smoother and more transparent for them.
The role of payment convenience in client satisfaction
In today’s on-demand world, convenience is a top priority. Clients are no longer satisfied with outdated payment methods that require them to physically visit your office or mail a check. They want a hassle-free way to pay their bills quickly and efficiently.
Secure online payments
With a legal credit card processing solution, your clients can pay their bills anytime, anywhere. This is particularly beneficial for clients who are unable to visit your office in person. With a few clicks, they can settle their accounts from the comfort of their home or on the go from any mobile device.
Online payments are not just about convenience; they also provide a critical layer of security. Clients can rest assured that their sensitive financial information is protected by top-tier security measures to reduce the risk of fraud or theft. Tabs3Pay offers secure online payments that are compliant with the Payment Card Industry Data Security Standard (PCI DSS), which offers an exceptional level of security and safeguards credit card information against fraud and data breaches.
Optimized for mobile devices
The ability to pay for goods and services by phone or tablet is expected by today’s consumers. Tabs3Pay is mobile-optimized, providing a seamless and user-friendly experience on all devices.
Your clients can easily view their bills, make payments, and receive instant confirmation of their transactions, all from their mobile devices. This feature is particularly beneficial for tech-savvy clients who prefer to manage their finances digitally.
With the ability to pay with Apple Pay or Google Pay using a digital wallet, your clients will appreciate the convenience of not having to enter card information each time they need to make a payment.
Building client trust through payment transparency
Trust is key for any attorney-client relationship. Clients entrust you with their sensitive information, and in return, they expect honesty, integrity, and transparency. This extends to all aspects of your services, including the payment process.
Surcharging
One of the standout features of Tabs3Pay is surcharging. This optional service allows your firm to pass on the expense of credit card processing fees to the cardholder. While this might seem like a minor detail, it plays a significant role in promoting transparency. With surcharging, clients can see exactly what they are being charged for. Everything is laid out clearly, which can enhance trust and satisfaction.
Automated payment options
Another feature that promotes transparency is scheduling automated payments with your clients. With Tabs3Pay, you can schedule payments to automatically process on a specified day of the month or on a one-time basis. Setting up a payment schedule is both convenient for your clients and your firm.
Scheduled payments also provide a clear record of payment and amounts, which can be helpful for clients who like to keep track of their finances. By keeping your clients informed and up to date, you show them that you respect their time and financial obligations, bolstering their trust in your firm.
Enhance client experience
Legal-specific software solutions are designed to streamline your practice and enhance your clients’ overall experience with your firm. Look for the tool that can do the most for your clients. Tabs3Pay isn’t just a payment processor; it’s a solution that offers a range of convenient features that can help you meet your clients needs.
Trust account support
For clients who have funds in trust with your firm, the proper handling of these funds is a matter of significant concern. Tabs3Pay is designed with trust accounting in mind, offering an easy way for clients to deposit trust funds into their account separately from the way they pay for billed work. It’s another way that Tabs3Pay promotes transparency and builds trust between your firm and your clients.
Securely emailed payment link
These days, law firms can offer clients the option to pay their bill safely and securely via a link included with their emailed statement. The Tabs3 Payment Link feature makes it easy for clients to settle their accounts, reducing the potential for confusion or misunderstandings about billing. This seamless integration saves time for your firm and ensures that your clients’ payments are processed and recorded accurately.
Seamless integration
Tabs3Pay’s strength is attributed to its seamless integration with other Tabs3 products, providing a unified, efficient experience for both law firms and clients. Consolidate your tech stack with Tabs3 Cloud, which includes:
Tabs3Pay integrated with Tabs3 Billing and Trust Accounting to provide a comprehensive solution for managing law firm finances and payments, enhancing the client experience with a smooth, easy-to-use payment solution.
Improve client satisfaction with Tabs3Pay
In the increasingly competitive legal field, providing an exceptional client experience is a necessity. By adopting Tabs3Pay, you’re not just improving your payment process but also enhancing your clients’ overall experience with your firm.
Show your clients that you understand their needs and are committed to meeting them. In doing so, you build stronger, more trusting relationships that can lead to increased client satisfaction, loyalty, and ultimately, greater success for your firm. Ready to see how Tabs3Pay can increase client satisfaction? Schedule a demo today and see the difference it can make.
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February 13, 2025
Tabs3 Billing
Trust Accounting
3 Benefits of Estate Planning Practice Management Software
As an estate planning practice, you work with clients on emotional subjects: deciding what their legacy will be, mapping out their long-term care needs, and ensuring that their loved ones are provided for. Not only are you helping to plan for potentially difficult experiences for them and their loved ones, but the work itself also requires detailed and extensive documentation.
As an attorney, your goal is to help your clients solve their problems and prevent friction on often-contentious subjects, not to add further confusion with poor communication or less-than-perfect documentation. You can do this by supporting your clients with the right tools in place to streamline communications and accounting.
One of the most effective ways to elevate your practice is by integrating estate planning software tailored specifically for attorneys. This includes not only general legal practice management software but also solutions designed specifically for the intricacies of estate planning. Let’s explore why estate planning practice management software is essential for modern law firms.
What is legal practice management software?
Legal practice management software is software designed specifically for law firms to help manage their practices more efficiently. Practice management software can range from comprehensive, all-in-one solutions to highly customized packages tailored to a law firm’s specific needs.
Practice management software performs a number of different functions, including:
- Contact management
- Task and workflow management
- Calendaring
- Time and expense tracking
- Reporting and analytics
Legal practice management software may also offer trust accounting, billing, payments, and client relationship management features. These features tie into the basic practice management functionalities, ensuring that information is accurate and easily accessible no matter how you’re putting it to use.
Three reasons your firm needs estate planning practice management software
Estate planning is a unique area of law, involving a high level of client interaction, extensive documentation, and the need for precise legal advice. Here’s why estate planning software for attorneys is indispensable:
1. Improve your client experience with better communication
Client communications are a critical component of estate planning law practices. Clients often seek legal assistance during emotionally challenging times, and estate planning practice management software can help attorneys maintain strong, organized relationships by providing tools for effective communication and data management.
Legal client relationship management (CRM)
A strong first impression is vital to converting leads into clients. One of the best ways to make a strong first impression? Being responsive with your communication.
A robust legal client relationship management (CRM) system within your estate planning practice management software ensures that you can track every interaction with your clients. From the initial consultation to ongoing communications, the CRM system helps you maintain a clear record of client needs, preferences, and concerns. This not only improves the client experience but also increases the likelihood of repeat business and referrals.
For example, the CRM can automate follow-up emails, schedule reminders for key estate planning milestones, and even provide clients with updates on their case status. This level of personalized service builds trust and loyalty, which is crucial in estate planning law.
Streamlined email management
A solid email strategy helps build long-term relationships with clients. It allows you to educate them on topics related to their needs, build rapport, and remind them of upcoming deadlines and appointments.
That said, it can be difficult to stay on top of consistent communication for all clients without the tools to back it up.
Practice management software is a great way to simplify email management and keep everyone on the same page. For example, PracticeMaster’s built-in email management software syncs with Outlook and allows you to add client emails to their corresponding matter. With this feature, you don’t have to go digging through hundreds of email threads to find where your last conversation left off or forward email after email to colleagues.
2. Automate tasks to save time
Estate planning requires meticulous organization and record-keeping to ensure your client’s needs and wishes are followed correctly. If one task slips through the cracks, it can create a host of problems for both you and your clients. However, estate planning practice management functionalities can make it easier to stay organized without losing billable hours to project management work.
Secure file-sharing and eSignature
With clients increasingly expecting digital solutions, secure file-sharing and eSignature capabilities are must-haves for any estate planning practice. These tools allow clients to sign documents and share sensitive information from anywhere, at any time, without the need for physical meetings. This not only speeds up the estate planning process but also enhances client satisfaction by providing a convenient, secure way to manage their affairs.
Besides being user-friendly, file-sharing and eSignature tools also provide a high degree of security compared to paper documents. With bank-level security for sensitive client data, your clients will feel safe sharing their data, and you can rest assured that you’ll be protected from compliance risks.
Document automation
Organization is vital to an effective estate planning practice, but ongoing document tracking and assembly can be a tedious and time-consuming task. When you use robust practice management software like PracticeMaster, it’s easier for legal teams to automate document assembly, importing, and sharing. PracticeMaster offers features like:
- Document assembly: pull client information to fill forms and contracts with document assembly features, shaving hours off of traditionally tedious document assembly tasks.
- Import documents: import documents and data. System plug-ins enable integration across Word, Excel®, Windows, Adobe® Acrobat, and more.
- Built-in document management: track document changes, including which staff member made them. Firms can also link to documents and clients in their communications to keep everyone on the same page.
3. Utilize accounting software that caters to your fee structure
Robust accounting features in practice management software can cater to different fee structures and simplify billing for all parties.
Estate planning law firms in particular utilize a variety of fee arrangements to provide convenient solutions for clients. Some clients may rely on ongoing service agreements and trust accounts to secure services, while others may benefit from flat fee arrangements for more straightforward needs, such as drafting a last will and testament.
Tabs3 Billing gives you virtually unlimited billing rate flexibility. Use attorneys’ standard rate, bill by timekeeper level (partner, associate, etc.), or create custom rates for any timekeeper for any client. You can also use contingency, split fee, flat fee, retainer, progress, and electronic task-based billing when needed.
In addition to the features you need to create flexible billing structures, practice management software can also help you send your bills and accept payments faster, providing your firm with the tools needed to improve your cash flow. With Tabs3 Billing, your firm can:
- Accept credit cards and online payments, and include a credit card remittance form on a bill for faster payment with Tabs3Pay
- Print statements and email them as PDFs, one at a time or in large batches
- Print draft statements and track which ones are still under internal review
- Easily edit and update transactions on any bill to ensure accuracy for your clients
Do your best work with Tabs3 Software’s full suite of legal practice management tools
Tabs3 Software is the ideal legal practice management software for estate planning law firms because it provides the tools you need to run an efficient and profitable practice. Tabs3’s powerful features can be customized to meet the precise needs of your firm, so you can spend more time focusing on the needs of your clients.
See for yourself why Tabs3 Software has been trusted by law firms for decades and schedule a demo with us today.
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February 06, 2025
All Products
Why Law Firms Need Secure File Sharing and eSignature
Along with securing the best possible outcome for matters and delivering a great client experience, client confidentiality should always be a top priority for law firms. Because client privacy is such a priority, though, many firms are hesitant to introduce new tools or technologies that deal with client data. Instead, they tend to stick to tried-and-true practices.
The reality, though, is that the practices that protected client privacy ten or twenty years ago may not be as effective as they once were. Technology has led to incredible breakthroughs, but it’s also introduced vulnerabilities when it comes to data and data security.
Law firms have a duty to their clients to protect their data, and one of the best ways they can do so is by keeping pace with the digital age. Employee training, secure offices, and firm privacy policies are all essential for protecting sensitive information. However, secure file-sharing and eSignature software are also critical tools that should not be overlooked.
Why digital security is critical for law firms in the U.S.
For law firms in the U.S., data breaches are more prevalent than ever. In 2021, law firm data breaches affected 720,000 Americans, and some of these breaches have led to significant financial burdens for the law firms themselves.
Case in point: in 2022, mid-sized Ohio firm Bricker & Eckler agreed to a $1.95 million settlement for a class action lawsuit stemming from a 2021 data breach at their firm.
To protect your clients’ information and your law firm’s reputation, it’s critical now more than ever to take proactive measures for data security and file encryption. One place to start is by implementing secure file-sharing and eSignature software solutions.
Secure file sharing software provides peace of mind and added convenience
Sharing sensitive documents via email or paper files opens the door to human error, which increases the risk of compromised client data. Secure file-sharing software is an essential way to eliminate human error and maintain document security. For example, Tabs3 Software’s practice management solution PracticeMaster integrates with LexShare, a file-sharing software that provides bank-level security measures.
With secure file-sharing software, you and your clients send and receive files of any size with an extra layer of protection while collaborating with clients and colleagues, no matter where they are located.
Remote work means secure file sharing is more important than ever
In the past few years, law firms have transformed to allow for remote work for many employees. In 2022, 87% of lawyers reported that their law firms allow for remote work. Additionally, nearly two-thirds of private practice lawyers can work remotely 100% of the time, while 23% follow a hybrid work schedule.
For firms that enable remote work for their employees, security is a significant concern. In addition to employee training and privacy policies, secure data access is critical to maintaining ABA compliance and protecting your clients’ data. Secure file-sharing software, combined with eSignature features, allows lawyers and clients alike to make progress on case matters without ever having to enter the office.
eSignatures are legally binding and secure for clients
Digital signatures have been around since the 1970s but became legally binding with the ESIGN Act in 2000.
Contrary to popular belief, eSignatures provide more layers of security than email or the postal service. For legal documents, eSignatures feature specialized encryption tools, knowledge-based authentication, and secure links to protect clients’ data security.
eSignatures don’t just protect client data online. While paper documents are vulnerable to theft, fire, flood, and other physical damage, electronic client signatures ensure document preservation. When combined with practice management software, this digital documentation also helps prevent incorrect storage, misplacement, or filing errors that could lead to additional security breaches.
Cost and time savings provide an added bonus
While security is the primary concern of eSignature and file-sharing software, the cost and time savings for law firms shouldn’t be ignored.
The average office worker goes through 10,000 sheets of paper per year. By switching to more paperless practices, law firms can save hundreds, if not thousands, of dollars per year in paper costs alone.
eSignatures also drastically decrease the wait time for signed documents. While many attorneys can spend hours requesting and collecting client signatures, eSignatures diminish document turnaround times by 80% (and prevent the likelihood of missing or incorrect signatures).
Combined with the security provided by eSignature and secure file-sharing software, these advantages can lead to expansive benefits and peace of mind for law firms.
Protect your clients’ sensitive data with Tabs3 Software
Tabs3 Software is dedicated to following the industry’s strictest compliance and data security regulations while offering attorneys a flexible working experience.
When it comes to protecting sensitive data, Tabs3’s fully integrated suite of products can provide your firm and your clients the privacy, security, and efficiency you need to operate with confidence.
Schedule a demo to see how Tabs3’s legal practice management software can provide digital security while also improving administrative and operational efficiency.
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January 22, 2025
PracticeMaster
4 Tips for Simplifying Your Law Firm's Accounts Receivable Collections
You’ve done the work. Your client is happy. Two weeks later, they get your bill. It sits on their dining table for a night, then a week, and is then buried under countless other pieces of mail. If you’re lucky, they’ll find it a month later and pay. But for many firms, accounts receivable are ultimately not received.
Getting paid for your work is essential for your firm’s ability to continue serving clients, and yet it often seems that getting paid is harder than the actual work. If you are getting fed up with this cycle, see how these four tips can help simplify your law firm’s collections to benefit your practice.
Tip #1: Start by setting expectations for the billing experience
As a practice management and legal billing software provider, we lean heavily on technology. However, no matter how much we like to think software can solve every issue, the truth is that people are what matter most in the legal sector.
Therefore, before we talk about collections, remember that every interaction you have with a client will influence the impression they have of you. Considering how vital referrals can be in the legal sector, it’s critical that your firm’s billing experience doesn’t alienate a client who could send business your way in the future. And while collections isn’t any client’s favorite topic, it is an opportunity to establish a strong relationship with them. So, take the time to set expectations upfront. Be sure to explain:
- How your rates are calculated
- How and when the client’s invoice(s) will be delivered
- What your client’s payment options are
Naturally, how this is communicated matters. Your clients could be going through an incredibly painful period in their lives. Communicate your billing practices clearly and concisely, and let your clients know how they can reach you if they have questions about your billing.
Finally, give them an opportunity to ask questions about your billing process. If a client is concerned about whether they’ll be able to pay, having that discussion can help them understand what they should do before starting. Building this foundation of clarity, transparency, and trust early can improve both your collections as well as your ability to work with the client.
Tip #2: Review your collection policies, procedures, and reporting practices
Consistency makes billing and collections easier, both for clients and your firm’s internal team. For example, when is a bill sent? When is a follow-up reminder sent? When is a client’s balance written off, and how is that squared in your books? Having a consistent approach to these situations makes it easier to automate, increasing your firm’s ability to collect and eliminating opportunities for client frustration.
Many firms don’t have these collections policies in place, and those that do often implement them inconsistently. This leads to two common outcomes:
- Clients are billed, followed up with, or written down or off, but this isn’t clearly communicated internally. When this happens regularly, it can leave your accounts receivable in a confused state, putting your firm’s cash flow at risk.
- Clients don’t know what to expect and, therefore, have a poor experience when they finally do receive your invoice. This can leave clients on a sour note, impacting their likelihood of being promoters of your firm.
Take the time to review your collections policies, procedures, and reporting practices. Doing so can improve your internal and external communications, make your teams more efficient, leave clients happier, and remove ambiguity from the billing process.
Tip #3: Provide clear and timely statements
We started by saying that one of the most important parts of billing is setting expectations, and we stand by that. Clients are more likely to pay when their service is recent and they know what’s coming. Alternatively, if your clients are surprised by a bill or there’s been a lapse between their service and your invoice, it’s almost always harder for your firm to collect. That means more time spent following up and less time on what drives your firm forward. Providing clients with easily-understood invoices promptly after their service is crucial to maintaining a predictable revenue cycle.
How can you do it? Dozens of ways. If you use a customer relationship management platform, you can enter notes and reminders there and add notifications letting you know when to bill. Then, you can execute those tasks in your accounting platform. You can then set a reminder for when to follow up. You can repeat this process until you’re able to collect.
Tabs3 can help you quickly manage billing, follow-ups, and the rest of your firm’s collection needs. From sending invoices by email immediately after service to writing off client balances, Tabs3 helps your firm administrators accurately and efficiently enter billable hours, leaving them with more time for the work that drives your law firm forward.
Tip #4: Make it easy for clients to pay
The use of checks and cash is declining, and with so many forms of cashless payment available, each client may have different preferences for how they pay. Therefore, we recommend you avoid forcing a single payment method on your clients. For example, some clients may not have a PayPal account set up, so having your default payment method as PayPal may create enough friction to delay or prevent your collection.
Instead, offer as many payment options as you can. That way, clients can pick whatever they’re most comfortable with. Done manually, offering multiple payment options can be tedious, but it doesn’t need to be. Tabs3Pay allows you to share a single payment link in your emailed bills, letting clients pay securely as soon as they get your message.
Increase your connections to increase your collections
There are dozens of reasons a client might not pay their bill on time. They may have forgotten it, ignored it, or not understood it. No matter what the reason is, it can be prevented with quality communication upfront and a prompt, user-friendly billing process after.
While you focus on setting expectations, lean on Tabs3 to simplify your billing process so your firm’s administrators can manage their time, not collections.
To learn more about how Tabs3 can help you bill better, schedule a demo today!
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January 15, 2025
All Products
Give Your Firm the Gift of a New Website
Your law firm’s website is the digital first impression you give potential clients (no pressure). However, it isn’t just a simple online brochure. It’s an important space where you can communicate your expertise, establish a strong sense of trust, and convert leads into paying clients.
But for many firms, creating or updating a website feels easier said than done.
A lack of experience and finding the time to maintain relevant content makes the process nothing short of overwhelming. After all, you’re likely already stretched thin by your demanding schedule. It’s no wonder you’ve put your online presence on the backburner.
Yet, improving your website in preparation for the new year could give your firm the boost it needs to grow.
Why many law firm websites simply fall short
There are a number of reasons why your outdated website may be missing the mark. They include:
1. Lack of time to focus on updates
Attorneys and legal professionals already juggle crammed schedules. It can feel impossible to dedicate countless hours to:
- Website planning
- Revisions
- Ongoing management
And for solo practitioners or small firms, this time crunch is even more stressful.
2. Content that doesn’t resonate
Many law firm websites end up looking generic or too formal, which can drive away potential clients. Creating content that speaks to client needs and shows your firm’s personality requires some serious thought—and time that most firms just don’t have.
3. Difficulty keeping up with new technology
Today’s clients expect mobile-friendly websites, fast load times, and safe client portals. Firms relying on outdated technology risk frustrating their potential leads or losing them altogether.
4. Challenges with SEO and visibility
Even a fantastic website won’t generate leads if it doesn’t show up in search results. Unfortunately, many legal professionals don’t have the resources or expertise to optimize their sites for search engines, which can greatly limit their ability to attract new clients.
5. Tools and processes aren’t in alignment
When websites aren’t integrated with the tools your firm uses (in particular, your legal client relationship management software) keeping up with leads and inquiries turns into a manual and time-consuming process.
Your CRM isn’t the only software that benefits from integrating with your website. Incorporating your payment platform onto your site via secure online payment links can increase your cash flow and decrease the amount of administrative time you spend dealing with payment issues.
You can make your website work harder
If you’ve established that your website needs some fine-tuning, you need a good strategy to stand out among competitors. Here are a few site elements you want to deliver on:
1. User-friendly design
Organize your content into thoughtful sections, like:
- Practice area pages
- Attorney bios
- FAQ sections
They should be easy to find and explore.
2. Clear calls to action
Every page should guide visitors toward taking that next step, whether that’s scheduling a consultation or filling out a simple contact form.
3. Speed and accessibility
Fast load times and mobile compatibility improve user experience. Make sure your site functions smoothly regardless of the device being used.
4. Fresh and updated content
Regularly update your blog, practice area pages, and FAQ sections to reflect changes in the law or your firm’s services. Outdated information can be misleading and cause unnecessary confusion.
A modern website is a powerful growth tool for your law firm
A new website can make all the difference for your firm, offering benefits like:
1. Keeping you credible
Clients are more likely to trust a firm with a polished, professional online presence. An excellent site design communicates your competence before a potential client ever even walks through the door. Remember, first impressions are everything.
2. Improving lead generation
Lead generation is what keeps you in business. Convert casual visitors into leads that want to be represented by you by using:
- Easy-to-find contact forms
- Crystal clear calls to action
- Client-centric content
3. Boosting your efficiency
Modern websites usually come with tools to streamline processes, from appointment scheduling to payment collection. By automating these tasks, you and your staff can focus on what you’re good at, which is practicing law and serving clients.
How Tabs3 Websites can help
While you likely understand just how important having a professional website is, it’s a lengthy process and huge time investment to create a new one. Tabs3 Websites bridges the gap between what your law firm needs and the challenges it faces in building a strong online presence. We make your life easier by:
A rapid development process
The team at Tabs3 understands that attorneys didn’t go to law school to build websites. We use a streamlined, no-nonsense approach so your site is up and running quickly and you can focus on your work. Your website will be ready in weeks, not months.
Custom templates designed specifically for law firms
Our templates are legal-specific, with layouts that highlight your specific practice areas, attorney bios, and testimonials. Every page will reflect the unique strengths of your firm.
A design mobile loves
Your clients are likely browsing your website and its features through their phones. A Tabs3 website makes sure your site looks professional and functions seamlessly across devices so every visitor has an experience they enjoy.
SEO tools so you stick out
We optimize your website for search engines so it ranks high in local searches for applicable legal services to attract potential clients. You won’t need to worry about learning complicated SEO techniques; we have you covered.
Secure client portals and compliant hosting
You’re handing sensitive client information every day. Privacy matters most in the legal sector, which is why Tabs3 Websites comes with powerful security features built into all aspects of your site, including:
- Bank-grade SSL security
- Strong spam protection
- A sturdy firewall against cyber-attacks
- Regular backups
Integrated practice management tools
Tabs3 websites connect directly to your Tabs3 practice management software to make lead tracking, payment collection, and client communication easy-breezy.
Easy content updates
With our simple content management system, you can quickly update pages or add new ones without needing to be a technical genius.
We also keep you in the loop with how your website is performing. Quarterly updates from the Tabs3 team keep your site not only relevant, but attractive to search engines.
Law firm web design made simple
If you want to improve your web presence without overspending and over-complication, our team at Tabs3 Websites can offer you the quick-turnaround you need. We’ll strategically design an SEO optimized, legal-specific website for your firm that easily attracts and engages with your ideal client base. We also offer safe, compliant hosting and features your clients expect, like a secure client portal.
Have questions or want to learn more? Schedule a demo today.
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December 19, 2024
All Products
How to Streamline Law Firm Workflows with Practice Management Software
Law firms are increasingly turning to technology to streamline their operations, enhance efficiency, and better manage their workflows. The adoption of legal practice management software is at the forefront of this transformation, offering a comprehensive solution for law firm workflow management.
Here, we will explore the pivotal role that legal practice management software plays in optimizing law firm workflows and highlight the efficiencies and game-changing advantages it brings to the table.
Introduction to law firm workflow management
In the competitive legal market, the efficiency of your law firm’s workflow can be the difference between success and stagnation. An astounding 73% of businesses have identified ease of use, simple integrations, and reliability as the most crucial factors in selecting practice management software. However, the same percentage also believes that available solutions are lacking in one or more of these areas, posing a significant challenge for law firms aiming to enhance their workflow management.
Are your legal workflows optimized, or are they being hindered by inefficient practice management tools and techniques? If you find your firm’s productivity faltering, it might be time to reevaluate your workflow management strategies and the tools you rely on.
The critical need for efficient law firm workflow management
Effective workflow management is essential for any law firm looking to maintain a competitive edge. It involves optimizing the processes through which work is done, from client intake to billing, ensuring that every task is completed as efficiently and accurately as possible. A well-managed workflow not only boosts productivity but also enhances client satisfaction and improves the firm’s bottom line.
The purpose of legal practice management software in workflow management
When you decided to invest in legal practice management software to streamline processes at your law firm, did you do any pre-planning? Many partners skip this essential step, never taking the time to consider which tasks attorneys need support with to improve workflow efficiency.
“Practice management” is a phrase that can encompass a wide range of day-to-day operational tasks at your law firm. Without carefully auditing attorneys’ existing legal workflows, you risk inadvertently investing in a “solution” that lacks the document management, matter management, or project management tools you need.
Investing in additional software to fill the gap might seem like a suitable compromise, but before you know it, your new “productivity-boosting” tech stack could decrease your law firm’s efficiency.
If you’re staring at a laundry list of suites designed to “simplify” legal workflows but experiencing lower law firm efficiency than before you started, consider this:
The purpose of legal practice management software is to manage your entire practice from one convenient, time-saving software interface.
Your legal practice management software should empower you to complete all of your daily tasks without jumping between software, including:
- Assigning due dates
- Onboarding new clients and matters
- Tracking matter progress
- Coordinating clearly with legal staff
- Organizing and searching matter files and tasks by status, attorney, due date, and more
- Clearly visualizing the week and month ahead in an attorney-friendly calendar
If your legal practice management software lacks these capabilities, it doesn’t streamline processes.
Key features of legal practice management software for enhanced workflow efficiency
Efficient law firm workflow management hinges on leveraging the right set of tools. Below, we explore the key features of legal practice management software that are essential for enhancing workflow management. These features not only streamline daily operations but also ensure that your law firm can meet its productivity and client service goals with ease. Whether it’s managing legal matters, optimizing document handling, or improving communication across your team, these functionalities are designed to address the unique challenges faced by legal professionals today.
1. Matter management tools make finding critical information easy
Matter management tools create a control center for your law firm, where you can streamline processes by organizing and managing multiple legal matters on a single screen. Accessing this type of “control center” from anywhere empowers your team to collaborate and manage deadlines more effectively.
When emails, fees, documents, appointments, phone records, and notes are just one click away, law firm efficiency skyrockets.
2. Document management is more dependable
Even the best project management software in the world can’t make up for poor document management. Look for legal practice management software that streamlines legal workflows with built-in document management.
Being able to track when changes were made to a document, as well as which staff member made them, is a game-changer when attorneys collaborate on a single client matter. Likewise, linking to documents or client matters makes communication between attorneys clearer and more informative.
3. Attorney-friendly calendars streamline legal workflows
Save the paper planner for personal events. Any legal practice management software worth investing in should include an attorney-friendly calendar that syncs with Outlook, so you never miss an event.
Whether you want to view everyone’s appointments on a single screen or just the events related to a specific matter or client, utilizing color coding and other organizational features make it possible.
Legal project management features do more than make your calendar easier to read, though. Scheduling should also be a snap, so you can spend less time planning your work and more time completing it. Look for project management features that enable you to schedule single or recurring tasks and appointments for individuals, groups, or the entire firm.
The best software for law firms should also include calendar plan templates, which allow you to schedule a series of events from one kick-off date. For example, the tasks you complete for every new matter (collection, follow-up, etc.) should automatically be added to your calendar when you onboard a new client.
Double-booking alerts and optional task reminders can also improve workflow efficiency by keeping legal staff on task.
4. Simple searches speed up checking for conflicts of interest
Rather than digging through piles of paper or sifting through spreadsheets for hours, instantly see conflicts of interest between potential clients and anyone in your firm. A reputable legal practice management software with robust document management and matter management tools should simplify checking for conflicts of interest to improve law firm efficiency.
Search through legal documents, emails, attachments, and other files quickly and accurately with phrase matching, phonetic checks, and other flexible features.
5. Email management supports document management
In the era of digital communication, email management is just as essential as document management. With legal practice management software that integrates with your email, it’s easy to track and bill time spent reading and drafting client emails.
The most robust legal practice management software can also automatically upload attachments from clients’ emails, filing them conveniently within your document management system for later review.
6. Track time for multiple clients with ease
If your law firm bills by the hour, time tracking is one of the most essential project management investments you can make. Billable hours are lost when attorneys fail to track the time spent on calls, emails, research, document assembly, and more—yet entering time while on the go is inconvenient without the right mobile-friendly software to support legal workflows.
The right legal practice management software will allow you to track time for various client matters with the click of a button, whether you’re using your phone, tablet, or laptop.
7. Billing is better with legal practice management software
Accurate, streamlined billing is more than a law firm efficiency issue. It’s critical to your bottom line. Because there’s no need to click through multiple websites and apps to get the job done, project management tools streamline the process of tracking time, invoicing, sending invoices, and managing trust accounts.
In addition, industry-specific software keeps clients’ sensitive information more secure with features that restrict users’ abilities to edit, view, or delete client and matter billing information.
Boost law firm workflow management with PracticeMaster
You could spend hours searching for comprehensive legal practice management software, but you shouldn’t have to. PracticeMaster encompasses all of these efficiency-boosting software functionalities and more.
Tabs3 Software has created industry-leading legal software products for over 40 years, so you can trust that every PracticeMaster feature has been expertly developed to directly support legal workflows and boost law firm efficiency.
Ready to see the difference that a more organized, more productive approach to project management can make for your law firm’s bottom line and overall client satisfaction?
Schedule a demo today.
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December 12, 2024
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Six Tools and Strategies Every Modern Law Firm Needs in 2025
2025 brings new opportunities for law firm growth and client satisfaction. Technology is transforming every sector, and law firms are no exception.
Today’s clients expect law firms to offer effortless, secure, and flexible digital services. Meeting these expectations is essential to stay competitive and build client trust.
This blog outlines actionable steps for law firms moving toward secure, client-centered digital practices. With a focus on eSignature, secure file sharing, and cloud solutions, these tools will help your firm deliver the high-quality, secure service clients expect. Ready to start? Here are the tools and strategies your law firm needs in 2025.
6 processes and tools your law firm needs for 2025
Before adopting new tools, it’s helpful to review your current processes. Even if your systems work well, small changes can often make a big difference. Look at how you handle tasks like client intake, document sharing, billing, and communication. Identifying areas where your firm could save time or reduce risk will help you choose the best tools for 2025.
1. Simplify client onboarding with eSignature and digital intake forms
A straightforward intake process makes a great first impression. Instead of asking clients to fill out paper forms or wait for documents in the mail, you can provide online intake forms they can fill out on their own time. This reduces back-and-forth and helps clients feel comfortable with the process.
Using eSignature tools can make onboarding even easier. For example, instead of waiting days for clients to return signed engagement letters, they can sign them digitally from their phone or computer. This saves time and gives clients the flexibility to sign from wherever they are. With eSignature tools you can also keep track of who has signed and who still needs to, so nothing slips through the cracks.
2. Secure file sharing to protect client data
Sending sensitive documents by email can expose your clients’ information to risk if the email is hacked or intercepted. Instead, using a secure file-sharing tool lets you share documents in a way that keeps them private and protected.
For example, a secure file-sharing platform encrypts files while they’re being sent and while they’re stored. This means that even if someone intercepts the file, they won’t be able to read it.
A good file-sharing tool will also allow you to set permissions, so only specific people can view or download the documents. This extra layer of security is especially important for law firms, as it protects both your clients and your firm from potential data breaches.
3. Adopt cloud-based software for flexibility and secure access
Using cloud-based software means that you and your team can access important documents and case files from any device with an internet connection. This is especially helpful if you work from multiple locations or need to access files while in court or meeting with clients outside the office.
Cloud software doesn’t just make access easier—it also keeps files safe. For example, cloud providers often use encryption to keep data private, and they back up files regularly to prevent data loss. This means that if something happens to your office computers, your data is still safe and accessible online. In recent years, more and more law firms have adopted cloud-based systems, not only for convenience but also for the added security and peace of mind they offer.
4. Regularly review communication strategies and security protocols
Good communication is one of the most important aspects of client service. Clients want to know what’s happening with their case, and they appreciate timely responses to their questions. Regularly reviewing your communication practices can help you spot areas for improvement.
For example, you might find that response times are slower than expected, or that clients are unclear about next steps. Tracking things like response times, time to resolve issues, and how often clients receive updates can help you identify where communication could be clearer or faster.
Using a secure client portal can improve communication by giving clients a single place to check for updates and view messages. This way, instead of relying on email threads that can get lost or hacked, your firm can communicate securely and effectively.
5. Support digital adoption with continuous staff training
Introducing new tools only works if your team knows how to use them effectively. Ongoing training ensures that your staff can confidently use secure eSignature tools, file-sharing platforms, client portals, and cloud-based software. Well-trained staff are better equipped to leverage these tools in ways that enhance both security and client satisfaction.
Technology evolves quickly, and staying informed through regular training allows your team to maximize the value of these tools. If you’re unsure where to start, consider bringing in a consultant to guide your team on best practices for secure digital workflows.
6. Use data insights to continuously improve client service
When you adopt new digital tools, it’s essential that everyone on your team knows how to use them effectively. This isn’t just about understanding the technical features—it’s about knowing how to use each tool in a way that protects client data and enhances client service.
For example, if your team is using secure file-sharing for the first time, they should know how to set permissions properly to ensure that only authorized people can access certain files. Similarly, if you’re using eSignature tools, your staff should know how to track the status of a signature request so they can follow up if needed.
Offering regular training sessions or bringing in a consultant can help your team feel more comfortable with new tools, which in turn helps your firm operate more smoothly and securely.
Embrace new technology with confidence this year
Tabs3 provides the tools that help firms like yours simplify workflows, manage billing and documents easily, and keep security a priority. Investing in real changes now means a smoother, more profitable path forward for your legal practice. We take the guesswork out of digital transformation and position firms to thrive.
Schedule a demo today.
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December 05, 2024
PracticeMaster
Showing Client Appreciation: A Legal Firm's Guide
As Thanksgiving approaches, families and friends throughout the country gather around the table to give thanks.
Your law firm should consider doing the same for your clients. No, you don’t have to send your clients pumpkin pie, but there are other ways to show them you value their business. Client appreciation in the legal industry is critical to maintaining healthy relationships; 74% of consumers tie loyalty more closely to appreciation than to a discount.
While considering year-end strategies to boost client relationships, your law firm can harness Tabs3 to show clients why you’re grateful for them.
Best practices for leveraging technology for client appreciation
Seventy-seven percent of legal professionals say that technology is important for their practice. The same tools you use daily to manage your clients, like client relationship management (CRM) software and client portals, can be implemented to show your appreciation. Tabs3 recommends these best practices to implement technology for client appreciation:
1. Use Tabs3 CRM for personalized communication
You may be familiar with utilizing Tabs3 CRM to nurture leads through the client intake funnel. You can also use these same tools to stay top-of-mind with current clients. Draft thank-you text messages or emails to clients that emphasize how grateful you are that they continue to work with your law firm. Personalize these messages by highlighting successes or wins you’ve helped them achieve.
Example message:
As the year wraps up, we just wanted to say thank you for trusting us with your breach of contract case earlier this year. We’re really proud of the settlement we secured for you and are pleased we could help protect your business.
If you ever need legal support again, we’re here for you. Wishing you a wonderful holiday season and looking forward to working together in the future!
These emails can be tracked through Tabs3 CRM, to ensure you don’t overlook a single client. Alternatively, you can check past years’ emails to double-check that messaging doesn’t repeat from year to year.
2. Engage clients throughout the year
Setting up email drip campaigns and regular updates helps you stay relevant with potential clients year-round. With Tabs3 CRM, your team can create customized newsletter content with email templates. The focus on your newsletter can vary, but some ideas include:
- Educational content that highlights your specialties and practice areas
- Client reviews that showcase the excellent work you’ve completed
- Photos from events or speaking opportunities your lawyers may have participated in
Hit every preference in your target market with regular text message updates as well. The best part? The Legal CRM follows industry standards for text messaging, so your firm remains compliant. These features keep your firm compliant while giving clients control over their communications with you. This level of transparency fosters trust and strengthens your client relationships.
3. Build long-term relationships
Firms that actively engage with their current clients can earn 20 to 30% of their yearly revenue from them. Building long-term relationships allows your firm to maintain a consistent cash flow and minimize time on client acquisition.
Features within Tabs3 can help you put your clients’ needs first. For example, in your firm’s CRM, you can note preferences such as whether clients prefer text messages, emails, or phone calls. Then, you can review their account history to track open rates, response rates, and other metrics that allow you to assess how effective those methods actually are.
Soliciting direct feedback is also an important step, allowing you to better understand your clients needs for services and communication. Tabs3 makes this easy with automated post-service survey and review requests that give clients the opportunity to share their thoughts.
4. Measure the impact of client appreciation efforts
Data-driven decision-making is key to winning over clients.
Tabs3 software analytics offers robust reporting features so you can track client appreciation efforts and adjust tactics as necessary. The customizable dashboards come with 50 reports to glean relevant information from your data and track your key performance indicators (KPIs) in a handful of clicks.
For example, you can track referral rates from clients. If referrals are higher from certain clients, consider targeting them for additional appreciation efforts like exclusive invitations to events or special recognition.
Tabs3’s reporting tools can help you generate monthly or quarterly reports on client appreciation activities. Then, use this data to set specific goals—such as increasing referrals by 10% or boosting client retention by 15%—and continuously refine your appreciation strategies to meet those goals.
Beyond digital: traditional ways to show appreciation
While technology can and should be used in client appreciation efforts, there are tried-and-true methods that have always worked in the past. On top of incorporating software like Tabs3 into your regular workflows, consider trying one of the following to show appreciation as well.
Send personalized thank-you notes
The average office worker receives 97 emails per day, while the average household receives ten pieces of personal mail annually. With so few personal letters received every year, that one will certainly make your firm stand out amongst competitors.
Hold client appreciation events or seminars
“Free” is everyone’s favorite word. Show your clients how much you value them through exciting events or helpful legal seminars that offer insight into issues they may be having. Some ideas to consider include:
- Exclusive dinners at upscale restaurants for valuable clients
- Networking events where clients and potential clients can meet your team
- An educational workshop that offers insights into your practice areas and solves problems for clients
Give thanks to your clients this year with help from Tabs3
Client appreciation boosts client loyalty, making them much more likely to refer you to friends, family, and colleagues who may need legal services. Tabs3 integrates all aspects of client management, from communication to billing to payments, creating a seamless appreciation strategy.
Let our team show you how you can implement Tabs3 to streamline client appreciation and schedule a demo today.
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November 21, 2024
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Paperless Invoicing: Why Your Law Firm Should Embrace the Digital Age
Making a new change at a law firm can be a time-consuming process. However, the best way to increase profits is to consider where there may be bottlenecks in your current workflows. One of the most common challenges for lawyers is invoice processing times. With such a wide range, anywhere from two weeks to less than three days, it can be difficult to maintain a dependable cash flow.
Paper-heavy invoicing processes are one of the significant factors behind a delayed billing cycle. If your firm is looking for a new way to decrease administrative hours, consider the switch to paperless invoicing.
Why are law firms still using paper?
Many law firms still use paper to file invoices. The perceived benefits are understandable. When running a business, employees develop a routine within existing systems. Upper-level management may experience pushback when attempting to implement a change.
Another common belief is that clients prefer paper invoices when, in fact, 65% of Americans have paid a bill using their cell phones in the last year.
Additionally, law firms may believe that physical documents are more secure than electronic ones. After all, one out of every 40 cyberattacks targets a law firm. Lawyers are rightfully concerned about adopting technology and protecting client information.
However, this issue can be mitigated by choosing legal-specific practice management software with the highest data security standards.
4 reasons paperless invoicing benefits your firm
Your firm may be hesitant to switch, but the bottom line is that paperless invoicing can benefit your firm in many ways, from costing less money to automating tedious tasks.
1. Paperless invoicing is a cost-saving, revenue-boosting move
Think of how much your law firm currently spends on paper invoices, with line items including postage, printer paper, ink, and expensive, heavy-duty printers. Switching to an electronic system cuts overhead costs, saving on average $1,000 per employee annually and $4-8 per invoice.
Switching to paperless invoicing can also help increase your cash flow, ensuring your firm can always cover ongoing expenses such as salaries, rent, and technology costs.
2. Paperless invoicing reduces environmental impact
Clients increasingly value service providers who take environmental issues seriously. Paperless invoicing is one way to demonstrate you care about the planet.
Consider that paper makes up 26% of landfill waste. By switching to electronic invoicing, your firm can help protect the planet for future generations.
3. Paperless invoicing is more efficient
Paper invoicing can be tedious, making it more difficult to complete correctly. When a law firm makes the switch to paperless, they benefit with improved accuracy and fewer errors due to:
- Automated data entry and calculations: Legal billing software automates invoice creation, calculating billable hours based on time tracking data.
- Standardized templates: Standardized formats remove errors and ensure that all required fields are completed, maintaining compliance with client billing guidelines.
- Real-time error checking: Legal billing software flags common issues, including duplicate entries, excessive billable hours, and formatting inconsistencies.
4. Paperless invoicing meets client expectations better
Clients check their phones an average of 144 times per day. Improve client satisfaction at your law firm by allowing them to pay on their phone. Plus, your team will receive the funds faster.
When clients see an invoice in their email or via text, they can click the link and pay immediately, rather than sending in a check by mail, which takes at least one business day once they remember.
How to incorporate paperless invoicing in your law firm
While paperless invoicing offers clear benefits to law firms, they depend on choosing the right invoicing software. Tabs3 Billing offers features just for the legal industry to streamline processes and simplify invoicing.
Create customized electronic statements
Your law firm may have specific formatting for how you want your invoice to look. With Tabs3 Billing, you can match that with statement formatting.
These changes can be made firm-wide so that everyone is on the same page about how to create a statement. Options to customize the statement include (but aren’t limited to):
- Previous balance position
- Print non-billable hours (yes/no)
- Courtesy discount position
- Blank lines between statements
- Terminology
- Headings
- Cover sheet
Take advantage of email statements
With Tabs3 Billing, you can quickly email statements to your clients via Outlook or SMTP. Tabs3 provides customizable email templates for creating messages with the attached PDF invoice. You can use time-tracked, saved details and contact information to create and send invoices via email seamlessly.
To ensure your email account for legal clients doesn’t fill up, set up a different account for your billing. This way, all billing-related matters fall into that account. You can even set up email rules to sort statements into specific folders.
Implement client convenience tools like online payments, mobile access, and client portals
Tabs3Pay, a law firm credit card processing provider, seamlessly integrates with Tabs3 Billing. The setup takes less than an hour, allowing your law firm to start accepting payments almost immediately.
Some of the benefits of Tabs3Pay include:
- Advantageous pricing: Tabs3 supports surcharging, reducing the fees associated with credit cards.
- Trust requests: Send a link via email to accept online trust deposits in minutes.
- Payment schedules: Set up scheduled payments so clients always pay on time.
When you use Tabs3 and Tabs3Pay, clients benefit. They have mobile access through the Tabs3 Cloud to make payments through the client portal. Plus, they can access previous invoices and find answers to their questions, reducing your team’s administrative load.
Establish a comprehensive financial management system
Tabs3 Billing integrates seamlessly with Tabs3 Financials, a robust accounting solution for law firms.
The software handles trust accounting and accounts payable and works as a general ledger, all in one place. There is minimal setup and zero workarounds to meet the requirements for most bar associations. Plus, the support team for Tabs3 Financials is the same as for Tabs3 Billing and Tabs3Pay. They can help you leverage all three together to maximize profitability.
Addressing common transition concerns
It’s natural to be concerned when adding new software to workflows. However, Tabs3 has considered transition issues and taken measures to ensure everyone at your law firm can use the software with these features and services:
- An intuitive and user-friendly interface that makes it easy to customize and implement everyday workflows.
- Detailed training and support options, including the online knowledge base, email and phone support from 8 a.m. to 5 p.m. CT (Monday through Friday), training videos, and certified consultants to provide in-office training.
- High-level security, including user-based permissions, payment card industry (PCI) compliance, secure transactions, and enhanced data privacy.
Create more efficient processes with Tabs3
As software technology advances, now is the time to switch to paperless billing. Law firms have trusted Tabs3’s reliable, easy-to-use integrated suite of software products for over 40 years.
Let us show you how to implement our user-friendly legal software and schedule a demo with our team today.
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November 14, 2024
Tabs3 Billing
5 Benefits of Family Law Practice Management Software
When you work in the field of family law, you often work with clients who are experiencing difficult moments in their lives, working through life-changing problems such as divorce and child custody disputes. From splitting shared property or child custody to determining whether alimony is needed or how much child support is owed, navigating these matters can be an emotionally draining time.
As an attorney, your goal is to help your clients solve their problems, not add to their challenges by being disorganized or slow to respond. Support your clients by keeping things running smoothly with the right tools.
The best place to start? Choosing the right family law practice management software.
What is legal practice management software?
Legal practice management software is a type of software solution designed to help law firms manage their practices efficiently and profitably. Practice management software can range from providing all-in-one solutions to customizable packages designed for a law firm’s unique needs.
Functions typically included in practice management software include:
- Task and workflow management
- Contact management
- Calendars
- Time and expense tracking
- Reporting and analytics
Legal practice management providers may also offer billing, payments, trust accounting, and client relationship management features either as part of the package or as add-ons.
5 reasons why your firm needs family law practice management software
Because family law matters can be complex and time-sensitive, staying organized is a challenge. With the right family law software, your firm can streamline operations and enhance client satisfaction.
Consider the following five ways your family law firm can benefit from legal practice management software.
1. Create repeatable workflows to provide a better client experience
Family law matters can move quickly. If you’re relying on inefficient workflows, it can damage the client experience. Missing a filing deadline, responding slowly to a client in crisis, and depending on inconvenient processes can all lead to subpar legal results, damage client trust, and impede your family law firm’s growth.
Family law practice management software can mitigate these problems by helping you create workflows that work better for your firm and your clients alike.
2. Stay ahead of the curve with built-in calendars
Staying on track with deadlines and schedules is vital for your family law practice, but you need more than a pen-and-paper calendar or an industry-agnostic calendar. To maximize your time and energy, look for family law practice management software with an integrated calendar management system that syncs with your email and allows you to create firm-wide calendars. Other valuable uses of practice management calendaring tools include:
- Setting up recurring reminders for regular meetings and color coding events by staff member, activity, or matter type
- Applying federal, state, county, or even jurisdiction-specific criteria to reminders and due dates
- Implementing customizable security settings that determine which employees see appointments for certain attorneys and/or clients
3. Manage tasks more efficiently
While the calendar in your practice management software gives you a big-picture view of your schedule, a task management system helps you manage your day-to-day work. With the right family law software, you can establish repeatable workflows, delegate tasks, and communicate progress on matters. The beauty of task management tools is that they help you better collaborate with other attorneys and legal staff to ensure no one falls behind on important client work.
Your task management tools also help you provide a strong client experience. Task management enhances visibility as to matter progress, which means that your team can better answer client questions and provide updates. No more shuffling through notes or documents to figure out the status of a client’s case.
Automate tasks and save time
Speaking of workflows, there are few things more tedious than endlessly building and rebuilding tasks. Thankfully, this is a problem that practice management software can resolve for you. For example, within PracticeMaster, you can use the WorkFlows function to automatically start tasks and send reminders after an action is taken, including:
- Starting emails
- Adding appointments
- Assembling documents
- Displaying messages
- Running reports
- Launching other PracticeMaster features
- Launching other software programs
Not only does this save your team time, but automation leads to fewer errors and creates consistency in assignments.
4. Support better billing processes
When it comes to supporting profitability, your family law practice management software plays a significant role. Not only does maximizing productivity impact your billable hours, but it also helps you bill more efficiently when you:
- Implement robust time and expense tracking processes
- Convert activity into fees for billing
- Track the status of clients’ bills with matter management dashboards
- Access in-depth financial reports
- And more
5. Improve the client experience with better communication and greater convenience
When a client is dealing with a family law matter, they want their lives to become less complicated, not more complicated. With family law practice management software at your disposal, your law firm can do a great deal to simplify complex legal matters.
Email management
Communicating with clients is essential for family law firms, and a big part of communicating with clients is managing your emails effectively.
Good client email practices start with using an email management system that helps you stay organized. For example, PracticeMaster’s built-in email management software syncs with Outlook and allows you to add client emails to their corresponding matter. With this feature, you don’t have to go digging through hundreds of email threads to find where your last conversation left off.
Secure file-sharing and eSignature
Family law matters are time-sensitive. It’s vital to get signatures and send information as quickly as possible. Secure file-sharing and eSignature tools expedite the process by removing the need to print, mail, and return documents. Clients can sign a contract or scan and send documents from their smartphone, removing added hassle.
Besides being incredibly user-friendly, file-sharing and eSignature tools provide a higher degree of security than paper versions. With bank-level security for sensitive client data, your clients will feel safer sharing their data and you can rest assured that you’ll be protected from compliance risks.
Do your best work with Tabs3 Software’s full suite of legal practice management tools
There are lots of family law practice management software options out there, but Tabs3 stands out because it provides everything a law firm needs to run an efficient and profitable practice. Tabs3’s powerful features can be customized to meet the precise needs of your family law firm.
See for yourself why Tabs3 Software has been trusted by law firms for decades, and schedule a demo with us today.
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November 07, 2024
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